Front Office Manager

Courtyard Fort Lauderdale Airport & Cruice

 Full-Time

Job Description:

As the Front Office Manager, you will be at the forefront of our hotel operations, ensuring a seamless and memorable experience for our guests. Your strong leadership skills, attention to detail, and commitment to excellence will be key in maintaining our high standards.

Key Responsibilities:

- Oversee the daily operations of the front desk, concierge, and guest services.
- Lead, train, and supervise front office staff to ensure outstanding guest interactions.
- Coordinate with housekeeping and maintenance to ensure room readiness and address any guest needs.
- Handle guest inquiries, complaints, and requests with professionalism and efficiency.
- Implement and maintain standard operating procedures to enhance guest satisfaction.
- Manage room reservations, cancellations, and ensure optimal room occupancy.
- Prepare regular reports on front office activities including financial and occupancy reports.
- Ensure compliance with hotel policies and regulatory requirements.
- Collaborate with other departments to promote a positive guest experience.

Qualifications:

- Proven experience in a hotel front office management role.(Marriott experience)
- Strong leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Proficiency in hotel management software and reservation systems.
- Ability to handle stressful situations with professionalism.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Benefits:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and flexible scheduling.
- Opportunities for professional development and career advancement within the hotel.
- Employee discounts on hotel stays and dining.

Courtyard Ft. Lauderdale Airport & Cruce is an equal opportunity employer and values diversity in the workplace. We are committed to hiring individuals from all backgrounds and welcome applications from all qualified candidates.